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Customer service

Dear Users,

Thank you for choosing Shenzhen Ruisai Technology Co., Ltd. products, in order for you to fully enjoy perfect after-sales service support, please carefully read this product warranty description after purchase.

1. Under normal use conditions, due to the failure caused by the quality problem of this product, from the date of product purchase, users can obtain after-sales service support provided by Xiangpai Technology with seven-day return, fifteen-day replacement, and one-year warranty;

2. For products within the warranty period, the user must provide the warranty card and purchase voucher with the product to the maintenance center designated by Xiangpai Technology for repair;

3. Product failure caused by the following situations is not covered by the warranty:

a) Failure and damage to the product due to incorrect operation, negligent use or improper storage not in accordance with the instructions in the manual;

b) failure and damage caused by fire, lightning strike or natural disaster of force majeure;

c) Faults and damage caused by repairs, disassembly and assembly carried out in repair centers not recognized by Xiangpai Technology;

d) Product crushing or key damage caused by human causes;

e) Products that have exceeded the warranty period of the product;

National unified customer service hotline：400-893-6218

Mobile phone：18118766294

Address: Shenzhen Baoan District manhole oyster ergangtou industrial zone Dapu South Road No. 3 plant